MedHub assures you that patient confidentiality will be maintained, and the EU GDPR regulations will be adhered to, to the effect that all MedHub employees have signed policies for the same.

• For users of the service, advance payment is required for confirmation of the booking through the website.

• Appointments cancelled with more than 12 hours notice will have their €30 deposit credited to them for a future booking within 6 months.

• Bookings cancelled within 12 hours, will incur a full charge of €65 or value of service.

The non-refundable payment covers the cost of organising the patient file, lost staff time and other online service charges incurred resulting from an individual booking.

Refunds are issued by accounts every Friday. Depending on your bank it can take up to 10 working days to reach your account. If you have not received your refund by then, please contact us.

• All screening tests are processed in accordance with the Manufacturer’s Instructions for Use (IFU) and where required MedHub shall report test results to the relevant health authority as per the Infectious Disease Regulations.

• All tests carried out are screening tests and not clinical diagnostic tests. Under no circumstances should clinical decisions be solely made on the basis of test results that are derived from tests processed by MedHub.

• In certain instances, the test may not always give a clear ‘Detected’ or ‘Not Detected’ result and interpretation are required to determine the presence of infection. This may be due to (1) an Unclear or indeterminate result or (2) an invalid or inhibitory result. If you get an unclear/indeterminate result you will be contacted to arrange for a retest after your initial test. For the avoidance of doubt, all retests are treated as a new test.

• MedHub endeavours to deliver the test results in the time defined. However, in certain circumstances, there may be unforeseen delays or a retest may be required (as stated above) in which case the time may be exceeded and is not the liability of MedHub.

• All results and data provided by the test results are for informational purposes only.

• Testing for the presence of infections can be technically challenging and relies on the quality of the sample collection and the appropriate transportation and processing of the test, hence the test results will not always be 100% reliable.

• A negative (not detected) test result does not exclude infection and you must continue to follow medical guidance.

• A positive test result of an individual will be reported to the HSE as per the Infectious Disease Guidelines.

• MedHub shall not in any circumstances whatsoever (whether by reason of negligence, breach of contract, misrepresentation or otherwise) be liable for any economic loss, damage or expense, whether direct, indirect or consequential (including, without prejudice to the generality of the foregoing, loss of profits, business interruption, loss of goodwill or reputation) arising out of or in any way connected with the delivery and/or sale and/or use of the Service whether by the Users/Patients or by any third party.

• In no event, shall MedHub be liable for any direct, indirect, consequential or incidental damages, including loss of profits, or for any claim by any third party, arising out of the use, the results of use or the inability to use the Tests by the User/Patient.

• Nothing in this clause shall be taken to limit or restrict MedHub’s liability (i) for personal injury or death resulting from the negligence of MedHub, its employees and agents; or (ii) for fraud or fraudulent misrepresentation or for any other matter for which it would be illegal for MedHub, to exclude, limit or attempt to exclude or limit its liability.

• The total aggregate liability of MedHub howsoever arising in connection with any Confirmed Booking/Payment whether for negligence or breach of terms or otherwise shall in no event exceed the value of the Services sold by MedHub.

• Users/Patients agree to indemnify and hold MedHub harmless from and against any claims, costs, expenses, and damage arising out of the abnormal or improper use, misuse or neglect of the service or any breach of these terms and conditions or default on the part of the user/patient.

• Publicity and Announcements: From the date of the Confirmed Booking and unless specifically prohibited in the booking, then the Client may publicly refer to MedHub as a service provider.

• Indemnity: Users/Patients shall fully indemnify and hold each other and the officers, directors and employees of the same harmless from and against any and all claims, damages, liabilities, costs and expenses (including reasonable legal fees and related costs) arising out of the breach of any representation, warranty, agreement or undertaking made by the indemnifying Party in this Agreement.

• Non-Partnership: Nothing contained herein shall be deemed to create, and MedHub and User/Patient do not intend to create, any relationship of agency or other fiduciary relationship, partnership or joint venture, nor shall any similar relationship be deemed to exist between MedHub and User/Patient other than the relationship expressly provided in these terms. This applies notwithstanding any title that may be given to MedHub in its performance of the Services.

• Entire TnC: These terms represent the entire understanding, and constitute the whole agreement, in relation to the subject matter, between the parties with respect thereto and without prejudice to the generality of the foregoing excludes any warranty, condition or other undertaking implied at law or by custom. Each Party confirms that, except as provided in this Agreement and without prejudice to any liability for fraudulent misrepresentation, no Party has relied on any representation or warranty or undertaking which is not contained in this Agreement or any document referred to in it or which was made by any other party who is not a party to this Agreement and no Party shall have any remedy in respect of misrepresentation or untrue statement made by any other party unless and to the extent that a claim lies under this Agreement.

• Third-Party Rights: The Parties do not intend that any terms of this Agreement should be enforceable, under the Contracts (Rights of Third Parties) Act 1999, by any person who is not a party hereto, nor is any term intended to confer any benefit on any third party (whether referred to herein by name, class, description or otherwise).

• Governing Law and Jurisdiction: This Agreement (including any non-contractual matters and obligations) shall be governed by and construed in accordance with Irish law and the Parties hereby submit to the exclusive jurisdiction of the Irish Courts in respect of any dispute arising under or in connection with this Agreement. The terms for patient consent are available on the booking system.

• By using this website you consent to communications being sent to the contact details provided at your time of booking, in relation to your medical care, including SMS, e-mail or telephone.

The terms are as follows:

“Consent To Test I consent and authorise MedHub to conduct health screening and diagnostic tests involving the collection of an appropriate sample through blood and various swabs. I Understand the Risks. I understand that there are risks associated with undergoing any such test to include minor swabbing trauma such as bleeding/irritation. I accept that, as with any test, there is the potential for a false-positive or false-negative test result. Not an Indication of Immunity. I understand that a positive/detected and/or negative/not detected test is not an indication that I am not at risk/free from various infections / illnesses and therefore I will continue to behave as if I might contract or transmit infection. I will take Appropriate Action. I assume complete and full responsibility to take appropriate action with regard to my test results. I will seek appropriate medical advice, care and treatment from my medical provider if I have questions or concerns, or if my condition worsens. No Liability. I understand that MedHub or any third party does not accept potential liability arising from these health screenings / healthcare interventions, to the extent that is permitted by law, including but not limited to any potential liability arising from any swabbing trauma and/or false positive or false negative test results”.